Your virtual meeting can come to a dead stop when Zoom call problems take over, so what can you do about it? Here’s a definitive guide on understanding the most common reports Zoom issues and how you can resolve them easily.
Although modern businesses were increasingly moving towards the cloud, it was the Covid-19 pandemic that was the driving force. From tech-based businesses to university campuses, and even medical consultations going online, Zoom has been a key player in connecting the world virtually. The video conferencing app came out of nowhere, but quickly became a crowd favorite for being free to use and relatively user-friendly too.
Despite being updated several times over in the past few months since it’s userbase grew to millions, Zoom isn’t perfect. Just like any other video conferencing app out there, Zoom call problems are an existing reality, with users complaining about dropped connections, being unable to hear the other person’s voice, and several others. There isn’t a universal way to fix all the Zoom video call issues that users are facing, so we’ve listed several of the most common ones.
Common Fixes for Zoom Call Problems
1. Restart the Zoom Client
As much of a no-brainer it may seem, turning any program or tech device off, and then on again, is an evergreen method to fix the vilest issues. Regardless of what errors you’re encountering while using Zoom Cloud Meetings, closing the app and restarting could fix it all.
- Press the X button on the top-right corner of the Zoom Cloud Meetings app window.
- On the taskbar, press the up-arrow to view the hidden icons and locate the Zoom app icon.
- Right-click on the icon and select Exit to entirely close the Zoom app on your computer.
To close the Zoom Cloud Meetings app on your Android or iPhone, open the background apps and swipe off the Zoom app screen. Once the app has been force closed from the background services, you can tap on the Zoom app icon again to launch it.
2. Look up the Zoom Service Status
Just like any other app or service that requires timely updates, Zoom Cloud Meetings also goes through a routine maintenance drive. If your Zoom call problems seem to have surfaced out of nowhere, chances are that you caught the app at the wrong time. The best way to find out if Zoom itself is the root cause of the trouble, you can quickly check out the official Zoom Service Status website.
Open a web browser tab and access the Zoom Service Status webpage using the following link. Ideally, you should be able to see the “green light” with the message “All Systems Operational” displayed on the screen. However, during peak hours or the timely maintenance upgrades, you might be greeted by the “Under Maintenance” or “Degraded Performance” messages.
3. Update the Zoom Cloud Meetings App
Similar to how software updates for your computer or phone can get rid of errors, updating Zoom is essential too. If you’ve been putting off a pending update for Zoom Cloud Meetings on your PC or smartphone, now would be a good time to install it.
- Launch the Zoom Client on your computer.
- Click on the profile icon in the top-right corner and select Check for Updates from the drop-down menu.
- If there’s a pending update, the “Update Available!” message will appear, and the update will automatically begin to download.
- Once the update is downloaded, press the Update button on the pop-up window.
- The Zoom Client will now begin the process and reboot to complete the update.
Similarly, you might need to update the Zoom mobile app too, which can be done from the Google Play Store on Android, and the Apple App Store on iOS. Head over to the Updates section (My apps & games on Android) to find the pending updates, and press the Update button next to the Zoom Cloud Meetings app icon to begin.
4. Check the Internet Connection
Several users have reported frequently crashing of Zoom meetings, where the screen freezes up and the audio seems to break. As long as the Zoom Cloud Meetings app is updated to the latest version, and the system status is operational, the only reason you could be experiencing these Zoom call problems would be due to an unruly internet connection.
Generally speaking, you will require an internet connection with a minimum of 1Mb/s transfer speed to maintain a stable network. Performing a quick speed test online should give you a clear picture of whether the ISP is to blame for the poor quality of Zoom calls. The easiest fix to this problem would be to disconnect from the network and reboot your wireless router. After the reboot, reconnect the computer or mobile device to the network to see if the issue is fixed.
How to Fix Zoom Call Audio Issues
1. Check the audio settings
During a Zoom call when you are unable to hear the other people in the call, press the up arrow and select Audio Settings. On the pop-up window, you will be able to set the Speaker, the Microphone, and also quickly test them out. To avoid having to manually select the audio every time, you can check the box the “Automatically join audio by computer when joining a meeting” box and continue.
2. Avoid voice echo
Depending on the number of members on the Zoom call and the audio hardware they are using, there can be quite a bit of audio echo. Head to the Settings – Audio and press the Advanced button at the bottom of the window. Set the “Echo cancellation” feature to “Aggressive” and head back to the Zoom call to see the results.
3. Grant access on mobile
If you mistakenly denied microphone access to the Zoom app from iPhone or Android during the first time of use, you will need to provide it manually. On iOS devices, go to Settings – Privacy – Microphone and make sure the toggle switch next to Zoom is enabled. Do the same on Android by heading over to Settings – Apps – Zoom – Permissions and grant the Microphone permission for the Zoom app.
4. See if you’re muted
If you don’t have the microphone access enabled from the settings, you will be asked to activate the microphone each time you launch the app. To do so, make sure that the Microphone icon at the bottom of the window is not crossed off, and if it is, click on it to enable. Similarly, on mobile phones, you must choose “Join with Audio” before you can hear sounds or speak anything.
5. Check the Bluetooth connectivity
In case you’re using wireless earbuds with the computer or mobile phone when making a Zoom call, checking that the audio source is set to the Bluetooth device is crucial. First of all, make sure that the Bluetooth audio device is connected successfully to the device you’re making the Zoom call from. Secondly, make sure that the Bluetooth device is selected at the source for the audio and microphone in the Zoom app. You can do so by pressing the up-arrow on the Microphone icon and selecting the Bluetooth earphones.
How to Fix Zoom Call Video Issues
1. Others can’t see you
Once again, if the computer webcam or mobile phone camera is not selected as the default camera, others won’t be able to see you during Zoom video call. If you don’t have the camera access enabled from the settings, you will be asked to activate it each time you launch the app. During a Zoom call, press the up arrow and select Video Settings. On the pop-up window, you will be able to set the Camera and even choose “HD” or “Original ratio” for the quality.
2. Check Windows Settings
Some users have reported the “Cannot Start Video” error on Windows 10 PCs, which could be due to permissions issues. Head to Start and lookup Camera privacy settings to find which apps have access to the computer’s webcam. Under “Allow desktop apps to access your camera” make sure that the toggle switch is turned on.
3. Grant access on mobile
Similar to computers, you will need to grant microphone and camera access to Zoom on mobile too. On iOS devices, head to Settings – Privacy – Camera and make sure the toggle switch next to Zoom is turned on. Perform the same action on Android by heading over to Settings – Apps – Zoom – Permissions and enable Camera and Microphone for the Zoom app.
The Coronavirus scare is far from over, and with the forced adaptability of working from home, video conferencing apps such as Zoom Cloud Meetings will continue to be essential to all operations. With the steps listed above, we hope that you’ve been able to pinpoint the Zoom call problems you’ve been facing, and resolved them successfully. If there’s any other issue with the Zoom app that you’ve been facing, feel free to list it in the comments section, and we’ll do our very best to find you a solution.